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Russian Speaking Receptionist

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About the Role

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key Accountabilities

  • Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
  • Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
  • Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
  • Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
  • Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
  • Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
  • Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
  • Attend staff meetings and serve on committees as required.

Expected Qualifications:

  • High School Diploma or equivalent
  • Proficient secretarial skills, and extensive knowledge & experience with MS office programmes

Expected Experience:

  • A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.

Job-Specific Knowledge & Skills:

  • Ability to multi-task and cope with peaks of demand
  • Strong customer service and interpersonal skills
  • Excellent organisational skills
  • Must enjoy public contact and dealing with customers face to face
  • Exceptional English skills, both verbal and written
  • Bi-lingual is an advantage

About Your Benefits

An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits.

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